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Guest communication

Hotel guest communication software for every stage of the stay

Calling is only part of guest communication. With FrontDeskLync, guests can also chat in their own language and get instant answers from an AI assistant. They can read hotel information, see activities and events, leave feedback and raise an SOS alert. All of it runs from one QR code in the room, in the guest's phone browser.

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Communication channels

Voice calls

Guests call the front desk from the browser, and staff can call a room back. Calls use encrypted WebRTC. More on hotel intercom.

Live chat

Real-time messaging between guest and front desk. Guest chat availability depends on the plan.

Chat translation

Detects the guest's language and translates staff replies back into it, so each side writes in its own language.

AI guest assistant

Answers questions such as "What time is breakfast?" from the hotel's own knowledge base, which the branch admin maintains.

Service requests

Each request becomes a ticket for the right department. More on request management.

SOS alerts

Alert the front desk and branch admin immediately with the room number. The alert stays visible until staff acknowledge it.

How the AI guest assistant handles a request

  1. The guest asks in plain language, for example "Can I get two more towels?"
  2. The assistant asks a clarifying question if it needs one.
  3. It drafts a ticket with the right department and priority.
  4. The ticket is created only after the guest confirms.
  5. Emergency wording is always raised to critical priority.

Information guests can read

  • Hotel information: Wi-Fi details, timings and facilities.
  • Activities and events at the property.
  • Food menu: a menu PDF, or in-room ordering on plans that include it.
  • Feedback: guests can rate their stay and leave comments.

Staff get a calendar of arrivals, departures, in-house guests, events and holidays.

Privacy

Guest access is tied to the active stay and ends at checkout. FrontDeskLync collects only what it needs for communication and does not profile guests. Staff sign in with authenticated sessions scoped to their hotel and branch.

Frequently asked questions

Can staff and guests chat in different languages?

Yes. Chat translation detects the guest's language and translates staff replies back into it. Availability depends on the plan.

What does the AI guest assistant do?

It answers questions from the hotel's own knowledge base and drafts service tickets. A ticket is created only after the guest confirms it.

Does FrontDeskLync profile guests?

No. It collects only what it needs for communication, and guest access ends at checkout.

See all frequently asked questions

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